Family Portal
The Family Portal is a secure, always-up-to-date record of the care we provide — every visit, the carer's notes, the schedule and updates — so you're never in the dark, even from the other side of the world.
What it keeps
As care happens, the portal logs it — so instead of waiting for an update, you can simply look.
Every visit recorded — when a carer came, how long they stayed, and what was done.
Notes from each visit on how your relative is doing — mood, appetite, mobility, anything worth flagging.
Upcoming visits at a glance, so you always know who's coming and when.
Coordinator updates and a direct line to the team, kept together in one thread.
The agreed plan and any changes to it, so everyone is working from the same page.
Check in any time, from anywhere — especially reassuring when you're arranging from abroad.
Getting access
When care begins we set you up with a secure login. Talk to your coordinator about access, or send us a message and we'll get you sorted.